4 MP Smart Fixed Turret Network Camera

Telnet Technologies LLC . warranty obligations are limited to the terms set forth below: Telnet Technologies LLC. (“Telnet”) warrants its product against defects in materials and workmanship for the period(s) and product(s) specified herein. If a defect exists, at its discretion Telnet will (1) repair the product at no charge, using new or refurbished replacement parts, OR (2) replace the product with a product that is new or which is manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, OR (3) issue a store credit, at the defective product’s original purchase price or current market value whichever is lower, if the model or any suitable substitution is unavailable or discontinued. A replacement product/part assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Telnet’ property. When a refund is given, your product becomes Telnet’ property.

THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES:- The product is not used according to instructions given in the instruction manual.- Computer viruses, repairs or software installations done by a non-authorized technician- Defects caused by improper use as determined by the company personnel.- Modification or alteration of any nature is made in the electrical circuitry/ or physical construction of the set.- Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine.- The original serial number is removed, obliterated or altered from product.- Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to service centre or purchaser's residence.All our products are insured during shipping. We do not take responsibility for shipping delays, damage or lost package. We will assist and provide all necessary help receiving refund for lost or damaged product during shipping.

NVRs/DVRs: For a period of three (3) years on Platinum Series Products, two (2) years on standard HD-SDI and Analog Products, including the hard drives installed by LTS at system configuration, from the date of original purchase.

CAMERAS: For a period of three (3) years on Platinum Series cameras; two (2) years for Platinum series PTZ high speed dome; one (1) year for HD-SDI, Analog, IP and PTZ cameras from the date of original purchase.
ACCESSORIES: For a period of one (1) year from the date of original purchase on all accessories, and a period of two (2) years on power supplies.

When you contact Telnet Technologies for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to Telnet. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect. Please download the RMA Form to assist with your warranty service request.

The purchaser is responsible for, at their own expense, delivering the product(s) to the Telnet Technologies sales office from which they made the purchase.

DOA policy - Free Ground shipping will be arranged at Telnet Technologies  expense for all products determined by Telnet Technologies Technical Support to be DOA within 10 business days after delivery by LTS. If a product is deemed defective more than 10 business days after LTS delivery, or deemed NOT to be DOA, LTS’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a $25 handling fee will be posted to the customer’s account. LTS reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, LTS may impose a $50 handling fee.

All replacement or repaired products for defective RMA items will be shipped to customer by ground service only. The cost of any expedited shipping option will be the customer’s responsibility. Advanced replacement or cross-shipping service can only be processed with a replacement order on payment term, at the original sale price, by ground shipping. Refund, including replacement ground shipping cost from Telnet, will be issued upon receipt of the defective product within 15 calendar days after the issuance of an RMA number. If the defective product is not returned in time, the replacement order will be final as regular purchase and the defective product will, once again, be subjected to standard warranty procedure.

Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and Telnet  is not responsible for data that may be lost or damaged during transit, repair or replacement. Telnet will not install or reinstall any software that is not of the original system configuration.